everything you need to know
FREQUENTLY
ASKED QUESTIONS
First time renting a campervan in Oman? We've answered the questions every new customer asks — honestly and in full.
everything you need to know
FREQUENTLY
ASKED QUESTIONS
First time renting a campervan in Oman? We've answered the questions every new customer asks — honestly and in full.
THE CAMPERVAN
Our base vehicles are the Dodge RAM 2500 HD and the Chevrolet Silverado 2500HD, both heavy-duty 4x4 trucks with powerful V8 petrol engines and automatic transmission.
No. A valid standard light vehicle driver's licence is all you need. The Campervans are automatic with Apple CarPlay navigation, front and rear cameras, and cruise control, so it's straightforward to drive despite its size.
You’ll need to be 23 or over and have held your licence for at least a year – see “Who can rent a campervan?” below for full details.Absolutely. The campervans are equipped with custom suspension and a 2.5" lift kit, all-terrain tyres, selectable 4WD and 2WD modes, and a diff lock. These are heavy vehicles so deep soft sand dunes can be a challenge, even to an experienced off-roader, but they are built to handle deserts, mountains, wadis, and everything in between, not just graded gravel roads.
The campervan sleeps up to 4 adults. There's a fixed queen-size master bedroom plus a convertible lounge that makes a second double bed, both with proper bedding and reading lights included.
The van has a full bathroom with a hot and cold shower, flush toilet with auto drainage, wash basin, mirror with built-in storage, hot water, and towels provided. There's an outdoor shower for rinsing off after a swim and even a footwash by the door for sandy feet.
There's a full indoor kitchen with a 2-burner gas stove, microwave, hot and cold sink, and a Nespresso coffee machine with 10 complimentary capsules. The outdoor pull-out kitchen gives you a second 2-burner stove and sink with a fold-out bar table, perfect for cooking outside under the awning. A barbeque is also provided and charcoal is available at most supermarkets and filling stations.
No. Just your clothes, toiletries, and personal items. Everything else is included: bedding, towels, full kitchen kit (plates, cutlery, cups, cookware), 4 camping chairs, an ARB dining table, an Omani outdoor lounge chair for 2, a BBQ with charcoal, and an outdoor rug.
No smoking of any kind inside the van – that includes vapes, shisha and dokha – and no pets. Breaking this rule carries a penalty of 25% of your total rental to cover cleaning and sanitising.
POWER & OFF-GRID CAPABILITY
The van runs on a 300Ah LiFePO4 lithium battery bank with a 700W solar system, a 5000W inverter, and a split-charge engine relay. For most trips with normal usage (lighting, fridge, charging, AC in the evenings), you can comfortably run 2–3 days fully off-grid. The built-in 6.5kVA pull-out generator gives you a backup whenever you need it.
Yes. The living area has full AC climate control, separate from the cab's air conditioning (which can run all night off the Camper batteries). All windows also have insect screens and blackout screens so you can sleep comfortably with the windows open on cooler nights.
Yes. The van has 230V sockets, USB-C, and USB-A charging points throughout. The 5000W inverter means you can charge laptops, cameras, drones, and use most other small appliances without issue.
DRIVING & ROUTES
Oman is the overlander’s dream destination, with the freedom to camp almost anywhere. Wild camping is allowed and there are few restrictions, whether its beaches, mountains, deserts, or wadis. Open fires are prohibited in some areas but there are usually warning signs posted in such areas. Just be respectful of nature and private property, and always leave no trace.
Yes, Oman is one of the safest, and friendliest, places in the world to explore. Crime is extremely rare throughout the country and Omanis are the kindest, most hospitable people you could wish to meet.
All our campervans are equipped with onboard WiFi and Apple CarPlay for easy navigation. Apps like Google Maps / Waze work reliably across Oman, even in many remote regions. Each vehicle is also provided with a copy of Oman Offroad guidebook, which includes an extensive range of routes, camping areas, hikes and waypoint coordinates.
Everywhere. The Campervans are designed for all terrain, tarmac highways, mountain passes, graded tracks, wadis, and beaches. Some very steep/technical mountain tracks and soft sand areas are to be avoided, but we'll provide route advice and suggested itineraries based on your interests and experience level.
For your safety, three things aren’t covered by the van’s insurance:
-
The Empty Quarter (Rub’ al Khali)
-
Driving deep into the desert
-
Entering wadis when rain is forecast
Any damage or recovery in these situations is charged in full, so please plan around them.
-
Your van is insured in both the UAE and Oman. Crossing any border – including between the UAE and Oman – needs our written approval before you go, and you’ll need to carry the right border documents.
Heading to Saudi Arabia, Qatar, Bahrain or Kuwait? Each needs its own extra insurance, which we’ll arrange for you at your cost along with the border paperwork. Just share your planned route when you book.
Crossing a border without approval means you’d be responsible for recovery, repairs, customs penalties and any other costs.Most overland adventurers are very resourceful and our vans are equipped with sand tracks, tow rope and jacks for self-recovery and help is invariably on hand from the kind-natured Omanis who don’t hesitate to offer help when it’s needed. For breakdowns, just call our emergency line and we'll get you sorted.
​
If the van breaks down, call us straight away on the number we give you at handover. Park somewhere safe, switch off the engine and equipment, and keep the van locked until help arrives.
If our technician finds the breakdown wasn’t your fault, we’ll do our best to swap you into a similar van for the rest of your trip – or refund your unused days if one isn’t available.
Our vehicles are equipped with an onboard air compressor, so you can easily air down your tyres for soft sand and re-inflate before hitting tarmac again.
Yes, fuel stations are widely available across Oman, even in many remote areas. Fuel prices are relatively low compared to most countries, making road trips and long-distance travel very budget-friendly.
Fuel in Oman is very affordable compared to Europe, with petrol prices fixed annually. The current price is roughly equivalent to €0.60/£0.50 per litre. This keeps your road trip costs low, even on longer journeys. Plus we give you one full free tank on us!
​
Please return the van with at least a quarter of a tank – we charge for refuelling below that.
You do. Please only park in legal parking areas. Any tolls, parking charges or fines (such as speeding) issued during your hire will be invoiced to you – this is why the deposit refund takes up to 14 days.
BOOKING & PRACTICALITIES
To rent with us you’ll need to:
• Be 23 or over
• Have held your driving licence for at least one year
• Hold a valid UAE licence, or an international driving licence recognised in the UAE and Oman
• Bring your original passport, licence and one other photo ID to collection
If you take any medication that could affect your driving, please let us know in advance with a copy of the prescription.Yes – additional drivers are free. Just send us a copy of each extra driver’s valid driving licence before your hire starts, and we’ll add them to your booking. Only drivers named on the booking can drive the van.
We offer a free airport transfer between Muscat and Sifah for all campervan guests. Pickup or drop-off at Horizon Stay is also available when booked alongside a campervan rental.
You can collect and return your van at either Muscat or Jebel Sifah.
Pick-up and drop-off are available within 15-minutes of Muscat International Airport). We will meet and greet you upon arrival and take you to your vehicle for handover for a hassle-free start to your trip.
When returning, please let us know at least two hours beforehand. There’s a two-hour grace period on your agreed return time; after that, late returns are charged at AED 500 per hour.
At drop-off, hand the keys to a team member, close all windows, doors and lockers, and switch off lights and appliances.
October to April is the ideal time to visit the Gulf region, with reliably cloud-free days, comfortable daytime temperatures, cool nights, and perfect camping conditions. Summer months can be very hot (upto 50oC), particularly in low-lying desert areas, and we may advise against certain remote routes during this period. The higher mountain plains stay cooler and are perfect for escaping the summer heat. The southern region of Salalah is especially unique during the Khareef (monsoon) season, when the landscape turns green and temperatures are mild.
You can absolutely book during Ramadan.Things to keep in mind:
​-
Restaurants and some shops may have reduced daytime hours, but evenings are lively, with plenty of options after sunset
-
Eating and drinking and smoking in public during daylight hours is prohibited
Traveling during Ramadan is a great way to experience a quieter, more cultural side of Oman, just with a bit of planning.
-
Yes, there are large, well-stocked supermarkets in all towns and cities, along with plentiful local grocery stores in most smaller villages and rural areas. Most filling stations also have a small shop and/or coffee shop available, many of which are open 24-hours.
Arabic is the official language, but English is widely spoken throughout the country. Many locals also speak additional languages, especially in tourist areas, making communication easy for international travellers.
Yes, ATMs are available in most areas and virtually all businesses accept payment by Mastercard/Visa.
PAYMENTS, DEPOSITS & CANCELLATIONS
Full payment confirms your booking. For longer hires, a 50% payment secures your dates, with the balance due two weeks before your hire starts.
You’ll receive a secure payment link with your booking confirmation. Payments are processed by Stripe and you can pay by Visa or Apple Pay. All payments are charged in UAE Dirhams (AED).
The damage deposit is paid separately on the day of handover.
A refundable damage deposit of AED 4,000 is paid on the day of handover, using the card you booked with. It’s the only thing you pay at handover.
We refund it within 14 days of your return – this allows time for any traffic fines to come through. If there’s damage, missing items or unpaid fines, we’ll deduct them from the deposit.
Plans change – here’s how it works:
-
14 days or more before your hire: free cancellation (only website/service fees apply)
-
7–13 days before: move to any available date for free, or cancel for an 85% refund
-
2–6 days before: reschedule, or cancel for a 50% refund
-
Less than 48 hours before: no refund or rescheduling
-
If your flight is cancelled by the airline and you can’t travel, we’ll give you a full refund – even within two weeks of your hire. We just need written proof of the cancellation from the airline.
INSURANCE & DAMAGE
Every van comes with vehicle insurance, including basic driver and passenger cover, valid across the UAE and Oman. A copy of the policy is available on request.
Report it straight away to the local police and to us.
If the accident is wholly or partly your fault, the most you’ll pay is the insurance excess of AED 14,327 per incident – and your damage deposit counts towards this. If another identified driver is wholly at fault, you won’t pay the excess at all.
The excess limit doesn’t apply if the damage isn’t covered by insurance or comes from breaking the rental terms – for example reckless driving, driving under the influence, letting someone not named on the booking drive, or driving in the excluded off-road areas. In those cases you’d be liable for the full cost of repairs, recovery and the time the van is off the road.
At handover, walk round the van with our team and point out any existing marks. If anything gets damaged during your trip, take a photo and let us know straight away. Unreported damage is charged at the end of your hire.
FULL RENTAL TERMS
These FAQs are a friendly summary. Our full Rental Terms & Conditions form the rental agreement and take precedence – you can read them here.
THE CAMPERVAN
Our base vehicles are the Dodge RAM 2500 HD and the Chevrolet Silverado 2500HD, both heavy-duty 4x4 trucks with powerful V8 petrol engines and automatic transmission.
No. A valid standard light vehicle driver's licence is all you need. The Campervans are automatic with Apple CarPlay navigation, front and rear cameras, and cruise control, so it's straightforward to drive despite its size.
​
You’ll need to be 23 or over and have held your licence for at least a year – see “Who can rent a campervan?” below for full details.
Absolutely. The campervans are equipped with custom suspension and a 2.5" lift kit, all-terrain tyres, selectable 4WD and 2WD modes, and a diff lock. These are heavy vehicles so deep soft sand dunes can be a challenge, even to an experienced off-roader, but they are built to handle deserts, mountains, wadis, and everything in between, not just graded gravel roads.
The campervan sleeps up to 4 adults. There's a fixed queen-size master bedroom plus a convertible lounge that makes a second double bed, both with proper bedding and reading lights included.
The van has a full bathroom with a hot and cold shower, flush toilet with auto drainage, wash basin, mirror with built-in storage, hot water, and towels provided. There's an outdoor shower for rinsing off after a swim and even a footwash by the door for sandy feet.
There's a full indoor kitchen with a 2-burner gas stove, microwave, hot and cold sink, and a Nespresso coffee machine with 10 complimentary capsules. The outdoor pull-out kitchen gives you a second 2-burner stove and sink with a fold-out bar table, perfect for cooking outside under the awning. A barbeque is also provided and charcoal is available at most supermarkets and filling stations.
No. Just your clothes, toiletries, and personal items. Everything else is included: bedding, towels, full kitchen kit (plates, cutlery, cups, cookware), 4 camping chairs, an ARB dining table, an Omani outdoor lounge chair for 2, a BBQ with charcoal, and an outdoor rug.
No smoking of any kind inside the van – that includes vapes, shisha and dokha – and no pets. Breaking this rule carries a penalty of 25% of your total rental to cover cleaning and sanitising.
POWER & OFF-GRID CAPABILITY
The van runs on a 300Ah LiFePO4 lithium battery bank with a 700W solar system, a 5000W inverter, and a split-charge engine relay. For most trips with normal usage (lighting, fridge, charging, AC in the evenings), you can comfortably run 2–3 days fully off-grid. The built-in 6.5kVA pull-out generator gives you a backup whenever you need it.
Yes. The living area has full AC climate control, separate from the cab's air conditioning (which can run all night off the Camper batteries). All windows also have insect screens and blackout screens so you can sleep comfortably with the windows open on cooler nights.
Yes. The van has 230V sockets, USB-C, and USB-A charging points throughout. The 5000W inverter means you can charge laptops, cameras, drones, and use most other small appliances without issue.
DRIVING & ROUTES
Oman is the overlander’s dream destination, with the freedom to camp almost anywhere. Wild camping is allowed and there are few restrictions, whether its beaches, mountains, deserts, or wadis. Open fires are prohibited in some areas but there are usually warning signs posted in such areas. Just be respectful of nature and private property, and always leave no trace.
Yes, Oman is one of the safest, and friendliest, places in the world to explore. Crime is extremely rare throughout the country and Omanis are the kindest, most hospitable people you could wish to meet.
All our campervans are equipped with onboard WiFi and Apple CarPlay for easy navigation. Apps like Google Maps / Waze work reliably across Oman, even in many remote regions. Each vehicle is also provided with a copy of Oman Offroad guidebook, which includes an extensive range of routes, camping areas, hikes and waypoint coordinates.
Everywhere. The Campervans are designed for all terrain, tarmac highways, mountain passes, graded tracks, wadis, and beaches. Some very steep/technical mountain tracks and soft sand areas are to be avoided, but we'll provide route advice and suggested itineraries based on your interests and experience level.
​
For your safety, three things aren’t covered by the van’s insurance:
-
The Empty Quarter (Rub’ al Khali)
-
Driving deep into the desert
-
Entering wadis when rain is forecast
Any damage or recovery in these situations is charged in full, so please plan around them.
-
Your van is insured in both the UAE and Oman. Crossing any border – including between the UAE and Oman – needs our written approval before you go, and you’ll need to carry the right border documents.
Heading to Saudi Arabia, Qatar, Bahrain or Kuwait? Each needs its own extra insurance, which we’ll arrange for you at your cost along with the border paperwork. Just share your planned route when you book.
Crossing a border without approval means you’d be responsible for recovery, repairs, customs penalties and any other costs.
Most overland adventurers are very resourceful and our vans are equipped with sand tracks, tow rope and jacks for self-recovery and help is invariably on hand from the kind-natured Omanis who don’t hesitate to offer help when it’s needed. For breakdowns, just call our emergency line and we'll get you sorted.
If the van breaks down, call us straight away on the number we give you at handover. Park somewhere safe, switch off the engine and equipment, and keep the van locked until help arrives.
If our technician finds the breakdown wasn’t your fault, we’ll do our best to swap you into a similar van for the rest of your trip – or refund your unused days if one isn’t available.
Our vehicles are equipped with an onboard air compressor, so you can easily air down your tyres for soft sand and re-inflate before hitting tarmac again.
Yes, fuel stations are widely available across Oman, even in many remote areas. Fuel prices are relatively low compared to most countries, making road trips and long-distance travel very budget-friendly.
Fuel in Oman is very affordable compared to Europe, with petrol prices fixed annually. The current price is roughly equivalent to €0.60/£0.50 per litre. This keeps your road trip costs low, even on longer journeys. Plus we give you one full free tank on us!
​
​Please return the van with at least a quarter of a tank – we charge for refuelling below that.
You do. Please only park in legal parking areas. Any tolls, parking charges or fines (such as speeding) issued during your hire will be invoiced to you – this is why the deposit refund takes up to 14 days.
BOOKING & PRACTICALITIES
To rent with us you’ll need to:
-
Be 23 or over
-
Have held your driving licence for at least one year
-
Hold a valid UAE licence, or an international driving licence recognised in the UAE and Oman
-
Bring your original passport, licence and one other photo ID to collection
If you take any medication that could affect your driving, please let us know in advance with a copy of the prescription.
-
Yes – additional drivers are free. Just send us a copy of each extra driver’s valid driving licence before your hire starts, and we’ll add them to your booking. Only drivers named on the booking can drive the van.
We offer a free airport transfer between Muscat and Sifah for all campervan guests. Pickup or drop-off at Horizon Stay is also available when booked alongside a campervan rental.
​
You can collect and return your van at either Muscat or Jebel Sifah.
Pick-up and drop-off are available within 15-minutes of Muscat International Airport). We will meet and greet you upon arrival and take you to your vehicle for handover for a hassle-free start to your trip.
​
When returning, please let us know at least two hours beforehand. There’s a two-hour grace period on your agreed return time; after that, late returns are charged at AED 500 per hour.
At drop-off, hand the keys to a team member, close all windows, doors and lockers, and switch off lights and appliances.
October to April is the ideal time to visit the Gulf region, with reliably cloud-free days, comfortable daytime temperatures, cool nights, and perfect camping conditions. Summer months can be very hot (upto 50oC), particularly in low-lying desert areas, and we may advise against certain remote routes during this period. The higher mountain plains stay cooler and are perfect for escaping the summer heat. The southern region of Salalah is especially unique during the Khareef (monsoon) season, when the landscape turns green and temperatures are mild.
You can absolutely book during Ramadan.Things to keep in mind:
​-
Restaurants and some shops may have reduced daytime hours, but evenings are lively, with plenty of options after sunset
-
Eating and drinking and smoking in public during daylight hours is prohibited
Traveling during Ramadan is a great way to experience a quieter, more cultural side of Oman, just with a bit of planning.
-
Yes, there are large, well-stocked supermarkets in all towns and cities, along with plentiful local grocery stores in most smaller villages and rural areas. Most filling stations also have a small shop and/or coffee shop available, many of which are open 24-hours.
Arabic is the official language, but English is widely spoken throughout the country. Many locals also speak additional languages, especially in tourist areas, making communication easy for international travellers.
Yes, ATMs are available in most areas and virtually all businesses accept payment by Mastercard/Visa.
PAYMENTS, DEPOSITS & CANCELLATIONS
Full payment confirms your booking. For longer hires, a 50% payment secures your dates, with the balance due two weeks before your hire starts.
You’ll receive a secure payment link with your booking confirmation. Payments are processed by Stripe and you can pay by Visa or Apple Pay. All payments are charged in UAE Dirhams (AED).
The damage deposit is paid separately on the day of handover.
A refundable damage deposit of AED 4,000 is paid on the day of handover, using the card you booked with. It’s the only thing you pay at handover.
We refund it within 14 days of your return – this allows time for any traffic fines to come through. If there’s damage, missing items or unpaid fines, we’ll deduct them from the deposit.
Plans change – here’s how it works:
-
14 days or more before your hire: free cancellation (only website/service fees apply)
-
7–13 days before: move to any available date for free, or cancel for an 85% refund
-
2–6 days before: reschedule, or cancel for a 50% refund
-
Less than 48 hours before: no refund or rescheduling
-
If your flight is cancelled by the airline and you can’t travel, we’ll give you a full refund – even within two weeks of your hire. We just need written proof of the cancellation from the airline.
INSURANCE & DAMAGE
Every van comes with vehicle insurance, including basic driver and passenger cover, valid across the UAE and Oman. A copy of the policy is available on request.
Report it straight away to the local police and to us.
If the accident is wholly or partly your fault, the most you’ll pay is the insurance excess of AED 14,327 per incident – and your damage deposit counts towards this. If another identified driver is wholly at fault, you won’t pay the excess at all.
The excess limit doesn’t apply if the damage isn’t covered by insurance or comes from breaking the rental terms – for example reckless driving, driving under the influence, letting someone not named on the booking drive, or driving in the excluded off-road areas. In those cases you’d be liable for the full cost of repairs, recovery and the time the van is off the road.
At handover, walk round the van with our team and point out any existing marks. If anything gets damaged during your trip, take a photo and let us know straight away. Unreported damage is charged at the end of your hire.
FULL RENTAL TERMS
These FAQs are a friendly summary. Our full Rental Terms & Conditions form the rental agreement and take precedence – you can read them here.